Cielo & Mckesson win 2020 HRO Today Association award

PHILADELPHIA, PA – Cielo, the world’s leading strategic Recruitment Process Outsourcing (RPO) provider, and McKesson, a global leader in the healthcare industry, won this year’s HRO Today Association North America Business Partnership Excellence – Healthcare award. This award recognizes advancements in HR and TA strategies. The win honors the team’s work amid the challenges presented by the COVID-19 pandemic.

McKesson’s pharmaceutical distribution, healthcare services, and medical supplies and equipment help address the challenges healthcare organizations face today – and shape how they’ll overcome the new challenges of tomorrow. Since 2018, McKesson has partnered with Cielo to support recruitment operations for its North American distribution centers with a process focused on an unmatched hiring experience to deliver high-quality candidates. But the partnership became even more important in March 2020 due to the coronavirus pandemic as McKesson increased its efforts to serve and supply their customers, serve patients, and protect the safety of employees. The success of McKesson and Cielo’s talent acquisition partnership during this pandemic enabled the critical supply chain McKesson needed to address the crisis. Together, McKesson and Cielo are building the workforce that moves supplies to frontline caregivers and their communities across the country.

"McKesson's and Cielo's talent acquisition partnership is built on trust – the trust required to deploy new, creative talent solutions to quickly acquire the talent McKesson needed in response to the global pandemic," said Alison Citti, Senior Vice President of Strategic Accounts. "Because of this, we were able to deploy a recruitment strategy focused on quality – for both new talent and the hiring experience overall.”

McKesson has experienced impactful business results from the partnership, including:

• Reduced attrition in historically high turnover distribution center roles.
• Hiring over 3,800 employees for key distribution centers from March-September 2020, an average of a 157% increase in YoY hiring volumes.
• Launching a nurse recruitment project in 16 days in response to COVID-19 demands, hiring 26 RNs with a time to hire of 46 days, beating the industry standard by 8 days.
• Built a new Total Talent Acquisition approach for a flexible staffing structure for additional COVID-19 related distribution roles.

“We’re at a critical time in healthcare right now, and getting the right talent affects more than just McKesson – it impacts the customers and their patients that rely on McKesson’s supply chain,” said Adam Lawrence, Senior Vice President of Human Resources & Shared Services at McKesson. “Cielo is an invaluable partner as they continue to bring the best team and resources to support our organization, help us be proactive and navigate challenges efficiently.”

The award was presented at the virtual HRO Today Association Conference on November 17.