Streamlining a global talent acquisition strategy for Delaware North

Delaware North, a global leader in hospitality and food service management, serves half a billion guests annually. With over 40,000 employees across three continents, the organization wanted to digitize, streamline and refresh its global talent acquisition strategy to better support its expansive operations.

Solutions

Talent acquisition expertise and transformative tech

Delaware North partnered with Cielo’s HR Technology consultants to ensure seamless implementation and integration of the iCIMS platform. Leveraging Cielo’s expertise in retail and consumer talent acquisition as well as technology implementation and optimization, the team played a critical role in the entire process, including:

Process discovery and adjustments

Conducted in-depth process discovery to align the iCIMS configuration with Delaware North's country-specific recruitment sourcing needs. Insights from the U.S. implementation were used to optimize processes for the U.K. and Australia rollouts.

Project management

Provided end-to-end project management to ensure timely deliverables, smooth collaboration, and alignment across stakeholders in all regions, helping build a more global talent acquisition strategy.

System configuration and integration

Supported system configuration, integration with existing tools, and customized features such as standard job templates and dashboard management capabilities. This allowed the teams to simplify the entire recruitment sourcing process and improve the experience for everyone engaged in the process.

Comprehensive training

Delivered tailored training for Delaware North's internal teams, focusing on the platform's ease of use and benefits, which boosted enthusiasm among hiring managers and recruiters.

Results

A glowing partnership

The partnership between Delaware North and Cielo resulted in a highly successful implementation of iCIMS, enhancing the organization's talent acquisition process across continents.

“Our implementation of iCIMS was made possible through our partnership with Cielo,” said Lisa Susko, Director Employee Experience, Delaware North. “They brought a level of expertise to our project that we did not have in house. Their expertise enabled us to seamlessly focus on our business throughout the implementation.”

Key achievements included:

• Increased application completion rate: Boosted from 50% to 95%, significantly reducing candidate drop-off
• Faster portal navigation: Reduced the time to complete applications to an average of 2.44 minutes from over 5 minutes
• Improved hiring manager and recruiter experience: Introduced enhanced dashboard management capabilities and provided access to actionable performance indicators through advanced reporting tools

Delaware North's hiring teams reported that the new system was intuitive and efficient, fostering excitement about its potential to improve the recruitment experience for both candidates and internal stakeholders.