Improved operational efficiency and front-line hiring at Quest Diagnostics

Quest Diagnostics is a leading clinical laboratory and Fortune 500 company, with close to 50,000 employees globally. Facing challenges hiring for specific front-line roles fundamental to day-to-day operations, they turned to their trusted Cielo partnership. Cielo implemented a new high-volume RPO solution for Quest’s clinical lab in Tampa, Florida, with a view to improving the hiring process across multiple strategic locations.

Challenges

The entry-level specimen processing roles are challenging. The late hours and repetitive nature of the work can lead to high turnover.

Hiring managers were often occupied by other important job responsibilities, and their unpredictable shift patterns made consistent hiring processes challenging. This negatively impacted candidate experience, driving a high dropout rate.

Solutions

Having identified the core challenges, Cielo’s team collaborated with Quest’s internal teams to design and implement more streamlined, consistent, and measurable hiring processes.

Cielo’s RPO experts began by conducting a full review to identify locations in need of support. The team then adapted hiring processes to help free up Quest’s hiring managers. Cielo’s knowledgeable recruiters stepped in to help fill roles more efficiently while ensuring quality of hire.

The teams also worked together on a guide that standardized the interview process, boosting operational efficiency. Cielo optimized the hiring process further by introducing more in-depth and flexible intake calls for every role depending on specific requirements and context.

Results

The standardized hiring processes enhanced candidate experience, decreased time to offer and time to start, and helped to improve operational efficiency.

“In our dynamic business environment, it’s critical that we are able to secure top talent quickly and cost effectively,” said Cecilia McKenney, Chief Human Resources Officer, Quest Diagnostics. “In addition to offering deep talent acquisition expertise and evolving technology, Cielo is a true partner in helping Quest Diagnostics hire the right people to help fuel our success. We’ve been able to bring on excellent hires to drive business growth while lowering our time to fill by 60%.”

Productivity boost

Hiring managers gained time to focus on driving productivity and employee engagement. For the new hires, productivity improved, reflecting the quality of hire and employee engagement.

Reduced start time

Time to start fell significantly in just six months, minimizing disruption and boosting operational efficiency.