Streamlining recruitment for global financial services leader

Challenges

A new business initiative of a global financial services firm called for significant revision of the hiring process at 20 call centers across the U.S. Targeted for improvement was the phone screening for thousands of call center representatives. Based on the outcome of a previous partnership with Cielo to quickly hire hundreds of IT professionals to staff a new location, Cielo was the clear choice and stepped in to bring a breath of fresh air to the recruitment process.

Solutions

Working closely with the financial services company, Cielo identified opportunities to improve the recruiting process, candidate experience, and definition of a qualified candidate. Cielo then streamlined the phone screening process to find qualified candidates more effectively. The client manages the upfront recruitment marketing, which invites candidates to self-schedule a phone interview. Blending seamlessly with the client’s HR team, Cielo’s financial services recruiters complete the phone screens with candidates six days a week.

Under-qualified and uninterested candidates are now identified early in the process, enabling recruiters and hiring managers to focus their time on qualified candidates. Additional key aspects:

• Cielo supports the client’s brand by providing a better hiring experience to every candidate
• State-of-the-art technology and in-depth reporting provide complete transparency into Cielo’s activities
• Cielo implemented a variable cost structure to handle fluctuations in hiring volume, so the client only pays for phone screens conducted

Results

Cielo significantly boosted efficiency and improved the client’s recruitment process, resulting in:

• Reduced recruitment costs
• Increased volume of qualified candidates
• Reduced interview time

In addition, Cielo now hires and trains the client’s internal financial services recruiters to conduct phone screens, enabling the leadership team to focus on other strategic initiatives.