Creating a great candidate experience for Fortune 500 company

Challenges

Understanding that every candidate is a potential customer and influencer of others’ purchasing decisions, one Fortune 500 consumer products company identified the need for an experienced talent acquisition partner. The U.S.-based corporation sought a partner that would maximize efficiency in pipelining top candidates, become a steward of their employer brand and provide a consistent candidate experience, regardless of intent to hire.

Solutions

The organization selected an end-to-end Recruitment Process Outsourcing (RPO) solution from Cielo. Continuous innovation and process improvement are embedded in a Cielo partnership, and these traits became integral to the long-standing relationship. Addressing specific challenges, Cielo championed the following initiatives on behalf of the Fortune 500 company’s talent acquisition transformation:

Optimizing exit interviews

Through precise analytics, Cielo identified trends and counseled internal leadership on hiring and process improvements to drive future talent acquisition efforts, engagement, and retention results. Leadership gained valuable information in all aspects of the work environment including culture, management style, workplace ethics, employer brand and employee morale.

Building rapport with hiring managers

Cielo’s dedicated team built numerous touch points and personal communications with hiring managers – developing standard operating procedures (SOPs) to ensure each national region of the company understands where all components of the hiring process stand. If questions or needs arise, the organization has personal and timely points of contact at any time.

Fostering a partnership of communication and transparency

The dedicated recruitment team reports on a monthly and quarterly basis on service level agreements (SLAs), filled positions, openings, interviews scheduled and held, and other status updates. The Applicant Tracking System (ATS) provides an in-depth, clear picture of the hiring process as well as the candidate pipeline. Partnership is performance-based, ensuring the dedicated recruitment team is accountable and transparent for all services they provide.

Highly targeted, strategic screening and interview process

Cielo developed a strategic screening and interviewing process to identify the best talent. The dedicated recruitment team narrows the funnel of candidates and ensures only best-fit talent reaches hiring managers.

Results

As a result of the changes implemented with Cielo, the consumer products company instituted a more efficient scheduling process, increased timeliness, flexibility and scalability, and streamlined the regional panel interview process.

They also optimized quality of hire, significantly reduced hiring-associated travel costs, and saw a 20% improvement in the interview-to-offer ratio.

“Cielo’s holistic view of program activities led us to pilot new strategies that reduced unproductive time and hiring manager workloads. This enables us to engage a larger volume of candidates while guaranteeing timely, professional communication for the entire organization – all of which have significantly reduced unnecessary expenditures and cultivated a client-partner relationship built around trust,” said executive leadership at the Fortune 500 consumer products company.